# Privacy Policy *Last Updated: 14 August 2026* Rajyog Toyota (“Rajyog Toyota”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using this website. This Privacy Policy explains how we collect, use, store and protect information submitted through this website, including information provided through enquiry forms, test-drive requests, quotation requests, callback requests and other interactions with us. By using this website or voluntarily submitting your information, you acknowledge that you have read and understood this Privacy Policy. ## 1. Information We Collect Depending on how you interact with our website, we may collect information such as: * Full name * Mobile number * Email address * Preferred Toyota model or vehicle * Preferred date or time for a test drive * Location or city * Vehicle exchange-related information * Enquiry or service requirements * Communication preferences * Information provided voluntarily through enquiry forms * Information relating to your interaction with our website and advertisements We may also automatically collect certain technical information when you visit the website, such as IP address, browser type, device information, operating system, pages visited, approximate location, referral source and website usage information. ## 2. How We Collect Information We may collect information when you: * Submit a website enquiry form * Request a test drive * Request a quotation * Request a callback * Enquire about Toyota vehicles or offers * Submit a vehicle exchange enquiry * Contact us through the information provided on the website * Interact with our digital advertisements or campaign landing pages * Communicate with us through supported communication channels such as phone, SMS, WhatsApp or RCS * Browse or interact with our website ## 3. How We Use Your Information We may use the information collected to: * Respond to your enquiries * Contact you regarding your requested test drive * Provide vehicle quotations or product information * Arrange callbacks or showroom visits * Assist with vehicle selection * Provide information regarding vehicle exchange * Assist with finance and insurance enquiries * Provide customer service * Manage and follow up on enquiries and leads * Maintain customer and lead records in our CRM * Improve our website, services and customer experience * Measure and improve the effectiveness of our advertising campaigns * Prevent fraud, misuse or unauthorized activity * Comply with applicable legal and regulatory requirements ## 4. Lead Management and CRM Information submitted through website forms may be recorded and managed through *Wix CRM* or other authorized systems used by Rajyog Toyota for managing customer enquiries. This allows our team to organize enquiries, follow up with customers and provide appropriate assistance. Where technically available, information relating to the source of an enquiry, such as Google Ads or an RCS campaign, may also be recorded for campaign measurement and lead management purposes. ## 5. Advertising and Analytics We may use third-party advertising and analytics technologies, including services such as *Google Ads, Google Analytics and similar tools*, to understand website usage, measure advertising performance and improve our marketing campaigns. These technologies may use cookies, pixels, tags or similar technologies to collect information about interactions with our website and advertisements. Such information may include pages visited, actions taken on the website, device information, approximate location and interaction with advertisements. Third-party services may process information in accordance with their own privacy policies and terms. ## 6. Cookies and Similar Technologies Our website may use cookies and similar technologies to: * Enable website functionality * Remember preferences * Understand website traffic and usage * Measure advertising effectiveness * Improve website performance * Support relevant marketing and analytics activities You may be able to control or disable certain cookies through your browser or available cookie settings. Disabling some cookies may affect certain website functionality. ## 7. Communication and Marketing If you submit an enquiry or provide your contact details, Rajyog Toyota or its authorized representatives may contact you regarding your enquiry, requested products or services, test drives, quotations, vehicle offers, finance, insurance or related assistance. Where applicable, we may also request separate consent for promotional communications through channels such as: * Phone calls * SMS * WhatsApp * RCS * Email You may request to stop receiving promotional communications at any time, subject to applicable laws and legitimate operational communications. ## 8. Sharing of Information We do not sell your personal information as a product to third parties. We may share or provide access to relevant information where reasonably necessary with: * Authorized Rajyog Toyota personnel * Toyota-related entities or authorized service providers, where applicable * CRM, hosting and technology service providers * Advertising and analytics service providers * Finance or insurance partners when required for your specific enquiry * Service providers assisting with customer communication or lead management * Government authorities, regulators or law-enforcement agencies where legally required Third parties receiving information may process it according to their own applicable terms and privacy policies. ## 9. Data Security We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet. ## 10. Data Retention We may retain personal information for as long as reasonably necessary to: * Respond to and manage your enquiry * Provide requested services * Maintain appropriate business and customer records * Fulfil legal, regulatory or accounting requirements * Resolve disputes * Prevent fraud or misuse * Establish, exercise or defend legal claims * Improve our services and customer experience The retention period may vary depending on the nature of the information and the purpose for which it was collected. ## 11. Third-Party Websites Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of any third-party website before providing personal information. ## 12. Children's Privacy This website is intended for general audiences and is not specifically directed at children. We do not knowingly request or collect personal information from children for the purpose of marketing vehicles or related services. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that the information can be reviewed and, where appropriate, deleted. ## 13. Your Rights and Choices Subject to applicable laws and regulations, you may have rights relating to your personal information, including the ability to: * Request information about personal data held about you * Request correction of inaccurate information * Request deletion of information where legally applicable * Withdraw consent for certain communications * Opt out of promotional communications To exercise an applicable right or raise a privacy-related concern, please contact us using the details provided below. ## 14. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements or business practices. The updated policy will be published on this page with the revised “Last Updated” date. We encourage you to review this page periodically. ## 15. Contact Us For questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact: *Rajyog Toyota* Survey No. 34, Hissa No. 7, 14 & 16, Mumbai–Pune Bypass, Ambegaon, Pune – 411046, Maharashtra, India. *Website:* Rajyog Toyota *Email:* Please use the official Rajyog Toyota privacy/contact email published by the dealership. *Phone:* Please use the official Rajyog Toyota contact number published by the dealership.